Shipping & Return Policy
Here at Fresh Fire Trading we carefully hand pack every order to ensure every item get's to you in the original condition. Orders are shipped Monday through Friday within two business days of the payment.
We ship via the United States Postal Service, Priority Mail. The shipping cost includes shipping, handling and insurance. Shipping is free for all orders over $200. If you supplied us your email when you made your purchase, you will receive a tracking link showing the progress of your item. Please contact us if your purchase is not received within 7 business days.
If an item is lost by the mail carrier, customers will receive a refund as soon as we receive a refund from the mail carrier.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Examples include: Clearance, as-is, customized/commissioned pieces & personalized pieces.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact us Monday - Friday from 9am-5pm.
We do check email daily and will will reply within one business day.